Cleaning Your Home, One Step at a Time
A Family Tradition with Five Generations of Expertise
For over 112 years, Ideal Clothes Care Specialists & Laundry Limited has been a cornerstone of the Exmouth, Exeter, and East Devon community, offering unparalleled dry cleaning and laundry services. Founded by five generations of dedicated professionals, we understand your unique textile needs and are committed to providing exceptional customer service, every time.
Tailored Solutions for Every Customer
Whether you require classic dry cleaning or professional laundry services, our dedicated team is here to help. We cater to all types of garments, from everyday wear to delicate fabrics and cherished wedding dresses. Our skilled dry cleaners and laundry specialists will handle your items with the utmost care and attention, ensuring meticulous attention to detail.
Eco-Friendly Practices for a Sustainable Future
Recognizing the importance of environmental responsibility, Ideal Cleaners was the first dry cleaner in the UK to embrace the revolutionary Lagoon Advanced Wet Cleaning System. This innovative technology employs a gentle, silicone-based cleaning process that eliminates the harmful chemicals traditionally used in dry cleaning, protecting both your clothes and the planet.
Convenience and Efficiency at Your Fingertips
We understand the importance of convenience in today's fast-paced world. That's why we proudly offer a comprehensive collection and delivery service, making the entire process effortless for you. Our friendly team will collect your dry cleaning and laundry right from your home or office, and deliver it back to you when it's ready, saving you valuable time and energy.
Our Services Include
- Dry Cleaning: Expert cleaning for all types of garments, from formal suits to wedding dresses.
- Laundry Service: Comprehensive laundering and ironing for all your everyday clothes.
- Commercial Laundry Service: Specialized solutions for businesses with uniform requirements or bulk laundry needs.
- Linen Hire: Convenient and affordable linen hire for hotels, event planners, and businesses.
Dedicated to Customer Satisfaction
At Ideal Cleaners, we prioritize your satisfaction. Our dedicated team is available to answer your questions, address your concerns, and ensure you have a positive and seamless experience with us.
Cleaning Experience
Customers have reported mixed experiences with this cleaning service. On the negative side, some have had issues with the cleanliness and quality of the service. Two customers reported that their curtains were damaged, with one mentioning that the colours had run and the fabric had shrunk. Another customer had issues with the ironing of their bedding, stating that it was done poorly and that they had to rewash and reiron the items themselves.
Communication and Customer Service
Several customers have expressed frustration with the communication and customer service provided by this cleaning service. One customer mentioned that the staff seemed distracted and uninterested in helping them, while another was told that they couldn't receive a receipt for their items because the staff needed to confirm the size. Another customer reported being refused delivery despite having made arrangements for it, and was told that it was not possible due to staff shortages.
Pricing and Billing
There have been issues with pricing and billing as well. One customer was quoted one price but ended up being charged more, and was told that the original quote was no longer valid. Another customer was refused a trade discount despite having been promised one.
Positive Experiences
On the other hand, one customer has reported a positive experience with this cleaning service, stating that they have been using it for 13 years and have always had friendly and courteous service.
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