Clean. Professional. Reliable.
Our Story
At Cobwebs, we've been synonymous with exceptional facilities management for over 30 years. Our journey began with a commitment to delivering high-quality services that meet the unique needs of our clients. Based in the South West of England, we've established a reputation built on quality, reliability, and friendliness. Our dedication to the local economy shines through in our use of local and regional suppliers for all our products and materials.
Our Team
Our team members play a vital role in our success. Operatives at Cobwebs hold NVQ level 2 qualifications in Cleaning & Support Services and are fully trained in all aspects of their specific job role, customer care, and health and safety. All our operatives are DBS checked to an enhanced level, ensuring the highest standards of professionalism. Our supervisors audit sites, address day-to-day needs, and maintain high standards of performance. Contracts managers liaise with clients, monitor KPIs, and conduct regular review meetings to guarantee our initial assurances are met.
Our Services
At Cobwebs, we offer a wide range of services designed to meet the diverse needs of our clients. Whether you require general cleaning, specialist cleaning, waste clearance, ground maintenance, external cleaning, painting & decorating, pest control, or consumables, we've got you covered. We take pride in being a close-knit, hard-working, and friendly team dedicated to exceeding our clients' expectations.
Our Awards and Accreditations
We're proud to have received numerous awards and accreditations, including:
- ISO 9001 Health & Safety Contractors
- ISO 14001 Environmental
- ISO 45001 Quality Management
- Living Wage Employer
- The WCA (Window Cleaning Alliance)
- The British Institute of Cleaning Science (BICSc)
- Social Value UK Pioneer
- Superior Status Devon Contract Waste Zero to Landfill
What Sets Us Apart
At Cobwebs, we're large enough to cope with the biggest challenges, yet small enough to care about our clients' needs. We're committed to sustainability and have launched a fleet of fully electric, zero-emissions vehicles to reduce our environmental impact.
Why Choose Cobwebs?
At Cobwebs, we're dedicated to delivering exceptional services, and our team is equipped to handle every requirement efficiently. Whether you need general cleaning, maintenance, or specialized services, we've got you covered. Our commitment to quality, reliability, and exceptional levels of communication sets us apart from the competition.
Contact Us
If you have a question or think we can help with a job, get in touch today to find out what we can do for you.
Poor Quality of Service
The reviews highlight numerous instances of poor service, and complaints about the company's lack of professionalism and care. Many customers express frustration and disappointment with the cleaning services rendered by Cobwebs, citing uncleaned communal areas, insufficient cleaning, and even theft. Several reviewers mention that the company's staff appear uninterested and untrained, leading to subpar results.
Lack of Responsiveness and Defensiveness
Several customers have difficulty getting a response from the company's management, with some even being met with indifference or hostility when attempting to report issues or request compensation. This lack of responsiveness and defensiveness further exacerbates the poor service experience.
Some Positives
However, there are a few reviewers who have had positive experiences with Cobwebs. They praise the company's staff, stating that they are courteous, helpful, and professional, and that the quality of work is excellent.
