Transforming your space, one clean at a time.
Who We Are
Welcome to Ela's Cleaning and Ironing Services Limited, a family-run business that has been providing exceptional cleaning services to the London and surrounding areas since 2009. As a limited company since 2010, we have grown extensively through word of mouth recommendations and have been a member of Checkatrade.com since 2013. Our high levels of staff retention are a testament to our commitment to employing valued and reliable staff, rather than relying on subcontractors.
What We Do
We pride ourselves on providing a comprehensive range of cleaning services, including domestic cleaning, commercial cleaning, one-off cleaning, ironing services, carpet cleaning, and oven cleaning. Our fully vetted and insured cleaners will work with you to understand your specific cleaning needs and preferences. Our customers are our top priority, and we strive to deliver exceptional service with a smile.
Why Choose Us
At Ela's Cleaning and Ironing Services Limited, we stand out from the crowd because we are a family-run business that truly cares. We are not a large corporate entity, but we are committed to providing exceptional service with a personal touch. Our values are built on honesty, integrity, and a commitment to excellence.
DOMESTIC CLEANING
Our domestic cleaning services are tailored to meet the specific needs of our residential customers. Our fully vetted and insured cleaners will work with you to create a customized cleaning schedule that suits your lifestyle and budget. Whether you need a regular cleaning service or a one-off deep clean, we are here to help.
COMMERCIAL CLEANING
In today's fast-paced business environment, it is essential to make a good first impression. Our commercial cleaning services are designed to help you do just that. Our experienced cleaners will work with you to create a customized cleaning plan that meets your specific needs and exceeds your expectations.
ONE-OFF CLEANING
Whether you are moving into a new home or simply need a deep clean to get your property sparkling clean, our one-off cleaning services are the perfect solution. Our fully vetted and insured cleaners will work with you to create a customized cleaning plan that targets your specific needs and preferences.
IRONING SERVICES
Let us take the chore of ironing off your hands. Our ironing services are designed to provide you with crisp, clean laundry without the hassle of ironing. Our experienced cleaners will work with you to create a customized ironing plan that meets your specific needs and exceeds your expectations.
CARPET CLEANING
Your carpet is one of the most important components of your home, yet it is also one of the most neglected. At Ela's Cleaning and Ironing Services Limited, we understand the importance of keeping your carpet clean and fresh. Our experienced cleaners will work with you to create a customized carpet cleaning plan that targets your specific needs and preferences.
OVEN CLEANING
Over time, ovens can become clogged with grime and grease, making them a breeding ground for bacteria and odors. At Ela's Cleaning and Ironing Services Limited, we have the expertise and equipment to clean even the toughest oven stains. Our experienced cleaners will work with you to create a customized oven cleaning plan that targets your specific needs and preferences.
Meet Our Staff
At Ela's Cleaning and Ironing Services Limited, our staff is our greatest asset. Our fully vetted and insured cleaners are known for their reliability, punctuality, and attention to detail. Our management team, including Chris Harrington, Customer Service Director; Ela Harrington, Managing Director; and Robin Harrington, Area Manager, are committed to providing exceptional service and exceeding customer expectations.
Get in Touch
If you are looking for a reliable and professional cleaning service that truly cares, look no further. At Ela's Cleaning and Ironing Services Limited, we are committed to providing exceptional service with a personal touch. Contact us today to learn more about our services and how we can help make your life easier and your home cleaner.
Overall Experience
The provided reviews outline a concerning trend of poor customer service and dodgy practices from Ela's cleaning company. The majority of the reviews suggest that the company lacks transparency, communication, and accountability. The few positive reviews highlight exceptional work performance, professionalism, and friendliness of the cleaning staff.
Concerns with Customer Service
Several reviewers mentioned difficulties in communicating with the company, particularly with Ela, who was described as rude and unwilling to provide clear details about the service. The insistence on cash payments and refusal to compromise on upfront payment terms have raised suspicions about the company's legitimacy.
Poor Work Quality
The 1-star reviews highlight poor work quality, with one reviewer mentioning that the cleaner was reluctant to take feedback and required constant supervision. Another reviewer pointed out that drawers were left out in the kitchen, indicating lax attention to detail.
Positive Experiences
In contrast, the 5-star reviews praise the company's friendly and professional approach, with several reviewers specifically mentioning exceptional work performance, prompt communication, and attention to detail. The cleaning staff, including Chris and Danuta, were described as courteous, efficient, and courteous.
Key Issues
Dodgy practices, including reluctance to share details about the service and insistence on cash payments
Poor customer service, with several reviewers experiencing rudeness and a lack of transparency
Inconsistent work quality, with some reviewers citing poor performance and others praising exceptional results
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