Professional Equipment, Professional Staff, Professional Service
About Special Touch
For over 30 years, Special Touch has been Witney's leading dry cleaners and launderers, providing exceptional service and meticulous care to our valued customers. We take pride in delivering an unparalleled cleaning experience, ensuring your clothes, linens, and other cherished items are treated with the utmost care and attention to detail.
Our Expertise
At Special Touch, we offer a comprehensive range of services to meet all your cleaning and alteration needs. Our skilled professionals utilize the latest technology and advanced cleaning techniques to ensure the highest quality results.
Laundry
- Professional laundry cleaning for bed linen, table linen, and shirts
- Specialized flat-packed shirt service for convenient travel
- Comprehensive stain removal services
Dry Cleaning
- Expert dry cleaning for all types of fabrics, from delicate lace to intricate fabrics
- Environmentally-friendly Wet Cleaning process for sensitive garments
- Specialized dry cleaning for suits, couture outfits, and ski wear
Home Furnishings
- Specialized dry cleaning for upholstery, curtains, and rugs
- Careful inspection and handling of all items to ensure their integrity
Alterations & Repairs
- Expert alterations and adjustments for clothes and garments
- Professional seamstress services for more complex jobs
- Convenient on-site appointments to discuss your specific needs
Bridal Care
- Specialized dry cleaning and hand-finishing for wedding gowns and other bridal attire
- Personalized consultations to address unique cleaning concerns
Why Choose Special Touch?
- Established and Independent: We are a trusted local business with over three decades of experience.
- Quality & Expertise: Our skilled team uses the latest technology and environmentally friendly cleaning methods.
- Convenience & Transparency: We offer convenient on-site appointments and provide clear communication throughout the process.
Overall Impression
Special Touch dry cleaners have received a mix of reviews, with some customers praising their excellent service, friendly staff, and high-quality work, while others have expressed disappointment and frustration with their experiences.
Positive Experiences
Many customers have reported exceptional service, with staff going above and beyond to meet their needs. The company's ability to handle large volume requests, provide quick turnaround times, and offer a high-quality finish have been particularly praised. Customers have also appreciated the friendly and welcoming nature of the staff, with many stating that they will be returning to use the service again.
Negative Experiences
However, some customers have experienced issues with the company's pricing, with one customer being charged more than initially quoted for an alteration. Another customer was unhappy with the standard of cleaning, reporting that their Burberry trench coat and scarves had been damaged during the cleaning process. This customer also experienced poor customer service, with items being forgotten in their order.
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